Shipping policy
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with your tracking number once your order has shipped.
Shipping to Germany We ship to Germany via DHL, DPD, UPS, and FedEx.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard International | 5–8 business days |
Delivery times are estimates and may vary due to customs clearance delays.
Shipping Costs Shipping rates are calculated at checkout based on your order weight and selected shipping method.
Customs & Import Duties Orders shipped to Germany may be subject to customs duties, VAT, and import taxes as required by German and EU regulations. These charges are the responsibility of the recipient and are not included in your order total. Please contact your local customs office for more information before placing your order.
Tracking Your Order Once your order ships, you will receive an email with a tracking number. You can track your shipment via:DPD
- DHL Germany
- DPD
- UPS
- FedEx Germany
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 14 days of the expected delivery date in accordance with EU consumer protection regulations at support@fitzio.shop.
Fitzio Support
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM CST.
- Email: support@fitzio.shop
- Phone: 972-360-2525
- Address: 8540 FM 1765, Texas City, TX 77591, United States