Refund policy
Last updated: August 29, 2026
At Fitzio, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and included accessories, when applicable.
- Products that are damaged because of misuse, improper care, or normal wear and tear may not be eligible for a refund.
How to Request a Return
To request a return, contact us at:
Email: support@fitzio.shop
Phone: 972-360-2525
Please include your order number and the reason for the return. We will provide return instructions if your request is approved.
Do not send a product back before contacting us, because an unauthorized return may delay processing.
Return Shipping
If the return is due to a defective, damaged, incorrect, or materially different product, please contact us before returning the item so we can provide instructions.
For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs.
Refunds
Once we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or a defective/damaged product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@fitzio.shop with your order number and photographs of the issue.
We will review the situation and provide appropriate instructions.
Non-Returnable Items
Certain products may not be eligible for return where the product cannot reasonably be resold for hygiene or safety reasons, or where the product has been used or damaged after delivery.